Skip to content
ADOV

Case study

Character's website sells home projects as complete kits.

A Shopify store for Character, which sells home improvement kits with expert help on hand.

Desktop — scrolling the homepage

01 — Overview

Character sells home improvement kits: everything for a job, packed together, with experts on hand if you get stuck. Now part of the Homewerks family, the brand sells through a Shopify store and in shops.

  • Stories and guides page with a filter and guide cards, on a phone
    Mobile — guides
  • Search field and menu with Expert support, Learn and Find in store, on a phone
    Mobile — search and menu
  • Real-time text support section with support hours and a photo, on a phone
    Mobile — text support
  • Stories and guides page with a filter and guide cards, on a phone
    Mobile — guides
  • Search field and menu with Expert support, Learn and Find in store, on a phone
    Mobile — search and menu
  • Real-time text support section with support hours and a photo, on a phone
    Mobile — text support

Inside the build

  1. Kits, not parts

    The homepage leads with complete kits for a job, laid out so you can see what's in the box.

    Character homepage with a Homewerks banner, the Everything you need headline and two kits
    Homepage — kits
    Section introducing do-it-with-me kits with a photo of a man fitting a shower
    Do your next project
  2. Help when you need it

    Expert support is part of the site: text a pro or schedule a video session, with photos of real projects.

    Text with a pro section with a support number and Click to text button over a photo
    Expert support — text a pro
    Section about expert help with a woman texting from her kitchen
    Nail it every time
  3. A library of guides

    Learn holds step-by-step guides, each with its own page and photography.

    Grid of how-to guide cards for showerheads, drains, sprayers and faucets
    Guides — how-to library
    Guide page How to install a two-handle faucet with a photo of hands at a sink
    Guide — two-handle faucet
  4. Community at the close

    The footer gathers #madewithcharacter, store links and a newsletter sign-up.

    Footer with the #madewithcharacter line, links and a newsletter sign-up
    Footer — made with Character
Character: a blue toolbox with stickers, open on a blue background